Obamacare – What to do if Something Goes Wrong

What to do if something goes horribly wrong!?

Here are some things that can go wrong:

  • Let’s say you’re a family of four, with adults in their 40’s or 50’s, without access to any other coverage. You make $75K per year, well under the $97K limit to qualify for a tax credit/subsidy. You should receive a tax credit. But the system didn’t give you a credit. Or it put your kids on OHP, or all of you on OHP. These things happen.
  • The system crashed or froze, and booted you out.
  • You’ve moved past a certain point, and realize you need to go back and make a change.

There are three ways to address these problems The first two are ‘do it yourself’, and the last is to call healthcare.gov and ask them for help.

  1. One is to go back through the application page by page and look for errors, then correct them. Unfortunately the system won’t let you go to a specific point to change a specific piece of info, for example, the social security number for one child or one adult’s income. You’ll have to go back through the entire application one page at a time. But how do you get back into the application?
    1. Log in
    2. Click the shadow head to the right of your name in the upper right corner of the screen
    3. Select ‘my applications and coverage’
    4. Scroll down to the white box containing ‘2016 Oregon application’
    5. In the lower right corner of that white box, click ‘remove’.
  2. If the system crashed or froze, and you got booted out part way through the process:
    1. Log in
    2. Click the shadow head to the right of your name in the upper right corner of the screen
    3. Select ‘my applications and coverage’
    4. Scroll down to the white box containing ‘2016 Oregon application’
    5. Click the big green ‘continue application’
    6. Work your way forward
  3. If you’ve completed the application, but later realize you need to go back and change income, family info, etc.
    1. Log in
    2. Click the shadow head to the right of your name in the upper right corner of the screen
    3. Select ‘my applications and coverage’
    4. Scroll down to the white box containing ‘2016 Oregon application’
    5. On the left, select ‘report a life change’
    6. In the pop up box, select the third option, ‘change household income, size, etc…’
    7. You’ll need to click through every single screen in order to make a change to any one part of the application, because as I said above, the system doesn’t allow you to go to a specific point to change a specific piece of info.

Here is one of the screens you’ll see:

  1. If you can’t fix the problem, chances are that the healthcare.gov system hiccuped right at the moment you submitted your application. This can oftentimes be corrected by deleting the old application, and re-entering all the data into a new application. Hint: did you keep a copy of your application summary?
  2. You can always call healthcare.gov and ask them to look at your application. If they can’t fix it, they can delete it and have you complete a new application over the phone. This takes awhile… make sure to keep note of your application ID number from the phone call.

Here’s how you upload proof of income or other documentation inside your account.

  • Log in
  • Click the shadow head to the right of your name in the upper right corner of the screen.
  • Select ‘my applications and coverage’
  • Click the link for your ‘2016 Oregon application…’
  • In the left-hand column, select ‘Application Details’

You’ll see this page:

Click the green ‘Verify’ button. That will take you to a document upload area. Pick your files, upload, & submit.

You can contact us by phone at 541-343-1999, or by email info@tplan.com.

Thanks!

Jeff Tomlin